Straight answers about working with SFS Technologies.

Pricing depends on several factors: the number of users and devices, your infrastructure complexity, whether you need on-site support, and which service tiers apply to your business. SFS Technologies uses fixed-price engagements rather than hourly billing, so you know your costs before work begins. The most accurate way to get a number is through our complimentary technology assessment, where we document your environment and provide a written recommendation tailored to your situation.

Yes. All SFS Technologies projects are quoted at a fixed price before work begins. We scope the engagement, agree on deliverables, and you approve the cost before anything starts. There are no surprise hourly billings and no scope adjustments without your explicit approval.

We do not require long-term lock-in contracts. Our service agreements reflect the scope of what you need, and we believe continued engagement should be earned through the quality of our work — not enforced through contract terms. If the relationship is working, clients stay. If it is not, we would rather hear that than trap you in an agreement.

When an outage is reported, our team triages remotely first — most infrastructure problems can be diagnosed and resolved without a site visit. If physical presence is required, we dispatch to Metro Vancouver and Fraser Valley locations with a targeted 4-hour on-site response window. Critical issues are escalated directly to a senior engineer. We do not route urgent outages through a first-level helpdesk.

Remote support covers most software issues: cloud configuration, Microsoft 365 troubleshooting, network diagnostics, ERP support, and user account management — typically resolved within hours without any site visit. On-site support is appropriate for hardware replacements, infrastructure upgrades, cabling, and physical server room work. We default to remote for speed and dispatch on-site when physical presence is the right answer, not the only option we have.

Yes. Managed IT clients receive 24/7 proactive monitoring of servers, network infrastructure, and endpoints. When a monitoring alert fires outside business hours, our on-call systems assess severity. Critical alerts escalate to an engineer. Monitoring coverage and escalation thresholds are defined in your service agreement, so you know exactly what triggers a response.

Our BC clients span professional services (law firms, accounting practices, consultancies), manufacturing and distribution, healthcare-adjacent organizations, non-profits, and retail and wholesale operations. We also work with growing technology companies and owner-operated businesses across the Lower Mainland that have outgrown break-fix IT support. Industry matters less than operational complexity — if you have real infrastructure requirements and need a senior partner, we are likely a fit.

Yes. Our ERP work (Sage 300 and Sage CRM) is delivered remotely across all of Canada, with on-site visits for go-live milestones and critical project phases. Microsoft 365 implementations and managed services are also available remotely nationwide. On-site infrastructure and hardware support is concentrated in Metro Vancouver and the Fraser Valley.

Our typical client has between 10 and 200 employees and operates with real infrastructure — multiple servers, cloud services, and business systems that need to function reliably. We do not serve home offices or single-person businesses, and we are not a large enterprise vendor. We focus on growing mid-market organizations where senior-level IT expertise creates a measurable operational difference.

Break-fix is reactive: something breaks, you call a technician, you pay for the repair, and the relationship ends there. Managed IT is proactive: your infrastructure is monitored continuously, issues are often identified and resolved before they cause downtime, and you have a named team that knows your environment. Over time, managed IT tends to reduce the frequency and severity of incidents because systemic problems get addressed — not ignored until they become emergencies.

Yes. SFS Technologies is a certified Microsoft Partner. We handle Microsoft 365 migrations, tenant setup and configuration, Teams governance, Exchange Online, SharePoint, and Azure Active Directory. We also manage ongoing Microsoft 365 environments for clients who prefer not to administer it internally. Our work aligns with Microsoft best-practice frameworks and Canadian data residency requirements where applicable.

Yes. We are a Sage Authorized Partner with extensive experience in Sage 300 ERP and Sage CRM. We handle the full implementation lifecycle: requirements gathering, system configuration, data migration, user training, and post-go-live support. We also provide ongoing Sage 300 customization and support for existing installations that need upgrading or optimization.

Our cybersecurity services cover endpoint protection, firewall configuration and management, multi-factor authentication deployment, email security controls, vulnerability assessments, and staff security awareness. We align our approach with guidance from the Canadian Centre for Cyber Security. For businesses in regulated industries, we also assist with access control frameworks and policy documentation aligned to provincial and federal requirements.

We document your current environment — hardware, software, network infrastructure, cloud platforms, and business systems. We then deliver a written report covering what is performing well, what needs attention, and what we would recommend addressing first and why. You receive the report regardless of whether you engage us. There is no obligation and no sales pressure attached to the assessment.

For a typical managed IT engagement, onboarding takes two to four weeks. We install monitoring agents, document your environment in detail, establish remote access channels, and brief your team on how to reach us. For clients also starting a Sage or Microsoft 365 project alongside managed IT, timelines depend on the scope of the implementation.

No. We work with what you have. Our assessment identifies what is performing well and what poses operational or security risk, and we recommend changes only where there is a clear reason to do so. We do not replace equipment to generate revenue — we replace it when it is end-of-life, unsupported, or a genuine liability to your business.