Challenge
A BC manufacturer was running Sage 300 2016 on office servers past their supported life. Month-end close and production reporting depended on that hardware.
Managed IT Services
Managed IT services.Fixed fee. Named engineers.
Managed IT services is an arrangement where businesses outsource technology operations to a specialist provider under a fixed monthly fee. SFS Technologies is a Microsoft Partner and Sage Authorized Partner founded in 2014, providing managed IT to businesses in Metro Vancouver and across Canada. Your call goes to the engineer who knows your system.
24/7Proactive monitoring
2014Founded
FixedMonthly fee
What we cover
Everything your business needs to run reliably.
Proactive Monitoring
24/7 monitoring of servers, endpoints, and network devices. We identify and resolve issues before they impact your team with full incident logging and monthly reporting dashboards.
Helpdesk & Support
Responsive remote and on-site support with named senior engineers, not anonymous tier-1 agents. Tickets resolved, not just logged. Remote response target under 15 minutes for critical incidents.
Patch Management
Automated monthly patching cycles for Windows, macOS, and third-party software tested before deployment, staged by risk tier, and reported monthly. No unmanaged vulnerabilities.
Cybersecurity
Endpoint detection and response, email security, multi-factor authentication, security awareness training, and vulnerability scanning layered protection built around your risk profile.
Microsoft 365 Management
Licence management, user provisioning, Exchange Online, Teams, SharePoint, OneDrive, and Intune device management, all included in your monthly fee, no extra Microsoft administration charges.
vCIO Services
Quarterly technology roadmap reviews, budget planning, vendor evaluation, and strategic IT advice from a senior technology advisor who understands your business, not just your tickets.
Our commitment to you
- 24/7 monitoring included
- Under 15 min remote target for critical incidents
- Fixed monthly pricing
- Named senior engineers
Our technology partners
Serving Metro VancouverVancouverBurnabySurreyRichmondCoquitlamNorth VancouverLangleyAbbotsford+ 10 more →
Local hire pages
Looking for managed IT in Vancouver or Surrey?
This hub explains the national fixed-fee bundle. If you are hiring a local managed service provider, start on the city page that matches where your offices sit.
Managed IT Services Vancouver
Hire-intent coverage for Vancouver and the Lower Mainland: on-site response, industries, and MSP FAQ.
managed IT support in VancouverManaged IT Services Surrey
Our registered office location. On-site across Surrey neighbourhoods under the same fixed monthly model.
Surrey managed ITManaged IT Services Canada
Remote-first managed IT for businesses outside Metro Vancouver, with the same named-engineer approach.
Canada managed ITFixed-fee bundle
What the managed IT monthly fee is designed to cover
A managed services provider agreement should make the operating layer predictable. At SFS Technologies, the fixed monthly fee is built around ongoing operations, not open-ended project work. Scope is written before you sign so finance and operations see the same boundary.
Typically included
- 24/7 monitoring of servers, endpoints, and critical network devices
- Remote helpdesk for day-to-day user issues
- Monthly patch management with staged deployment
- Endpoint security management and MFA policy support
- Microsoft 365 licence and user lifecycle administration
- Incident logging, monthly reporting, and quarterly vCIO reviews
Quoted separately
- New office builds, major network redesigns, and large hardware rollouts
- ERP projects such as Sage 300 Accpac implementations
- Major Microsoft 365 tenant migrations or redesigns
- Custom development and one-off consulting
That split is what keeps managed IT from turning into surprise invoices. Project work is still available. It is just priced as project work.
Who the model fits
Managed services for small business vs mid-market
The phrase managed services provider for small business usually points to a buyer guide, not a pure hire page. If that is your search intent, start with our managed IT services for small business guide. This hub is for understanding the commercial bundle either size of company would buy.
Small business focus
Typically 10 to 75 users, Microsoft 365 as the core productivity stack, limited or no internal IT, and a need for predictable monthly cost instead of break-fix spikes. Coverage emphasizes helpdesk, patching, endpoint security, and licence hygiene.
Managed IT for small business →Mid-market focus
Typically multi-site operations, a mix of cloud and on-premise systems, and often Sage 300 or another line-of-business ERP beside Microsoft 365. Coverage adds deeper vCIO planning, escalation for complex incidents, and coordination with ERP projects.
Sage 300 Accpac services →Why managed IT
Managed IT versus break-fix support
Break-fix IT means calling someone when something goes wrong and paying per incident. Costs are unpredictable, problems are addressed after they affect your team, and whoever responds has no prior knowledge of your environment.
Managed IT is structured around preventing problems before they cause disruption. Your environment is monitored continuously, patches are applied on schedule, and you work with engineers who already know your systems. The monthly cost is fixed and agreed in advance.
For a side-by-side of models, see our managed IT services comparison. For pricing factors that move a quote up or down, see managed IT services pricing.
Break-fix
Pay per incident. Unknown monthly cost. Reactive only.
Managed IT
Fixed monthly fee. Proactive monitoring. Named engineers who know your environment.
Who we work with
Businesses that need IT managed, not just supported
Our managed IT clients operate across professional services, distribution, construction, technology and non-profit sectors. What they share is a need for reliable, well-managed IT without the cost and overhead of a full in-house department.
No internal IT
We act as your complete IT function: monitoring, helpdesk, procurement guidance and strategic advisory, all under one agreement.
One or two IT staff
We handle tier-2 and tier-3 escalations and strategy, freeing your internal staff for day-to-day requests and project delivery.
Growing companies
We align your IT infrastructure to where the business is headed, with a vCIO who participates in planning conversations.
Industries we serve
Managed IT tailored for your sector.
Healthcare
PHIPA-aligned managed IT, cybersecurity, and Microsoft 365 for clinics and health organizations.
Non-Profits
Managed IT, Sage 300, and Microsoft 365 for BC non-profits. Real sector experience.
Retail
POS support, multi-location networking, and inventory system integration for retailers.
Financial Services
PIPEDA-aligned IT for advisors, mortgage brokers, and accounting firms.
Manufacturing
Case study: Sage 300 upgraded and moved to Azure
- Sage 300 2016 to 2024
- Moved to Azure Virtual Desktop
- Local printers kept working
What we did
We upgraded Sage 300 from 2016 to 2024, moved it to Azure Virtual Desktop, and connected the office network so local printers stayed available.
Result
Staff reach Sage 300 in a secure cloud session, and the business is no longer tied to one aging office server for the ERP.
Managed Services FAQ
Common questions, answered.
Common questions about this service answered directly.
What is included in your managed IT services package?
Our MSP package includes 24/7 proactive monitoring, remote helpdesk support, monthly patching, endpoint security management, Microsoft 365 management, vCIO strategy sessions, and quarterly business reviews. Everything is covered under a single flat monthly fee with no per-ticket charges. Project work is quoted separately before it starts.
Is SFS a managed services provider for small business?
Yes. Many of our engagements are with small and mid-size businesses that need a managed services provider without building an internal IT department. For a buyer guide focused on that intent, see our managed IT services for small business article. This page covers the commercial managed IT bundle. City-specific hire pages cover Vancouver and Surrey.
Do you replace our internal IT person or work alongside them?
We can do either. Many of our clients have one or two internal IT generalists and use us as their tier-2 and tier-3 escalation team, plus strategic advisory. Others have no internal IT at all and rely on us fully. We design the engagement model around your actual situation.
What is your escalation process for critical outages?
Critical incidents: remote response target under 15 minutes. We have a defined escalation chain from helpdesk to senior tech to engineering lead to management, and a named engineer is your primary contact, not just a ticket queue. Your call goes to the engineer who knows your system.
What does the monthly flat fee cover, and are there hidden costs?
Our flat monthly fee covers remote support, monitoring, patching, endpoint security management, Microsoft 365 administration, and reporting with no per-ticket charges. Out-of-scope work like new deployments or major migrations is quoted separately before any work begins.
How do you handle onboarding new staff and offboarding departures?
We manage full user lifecycle: provisioning accounts, setting up devices, configuring access, and onboarding new hires so they are productive on day one. Offboarding follows a security checklist: access revoked, data retained per policy, and device wiped the same day when needed.
How is managed IT for small business different from mid-market coverage?
The core stack is the same: monitoring, helpdesk, patching, security, and Microsoft 365. Small business agreements are typically lighter on custom integrations and on-site volume. Mid-market engagements often add deeper vCIO planning, multi-site networking, and ERP adjacency such as Sage 300. Scope is written to your environment either way.
Where do you provide on-site managed IT services?
Remote managed IT covers Canada and US clients. On-site support is strongest across Metro Vancouver from our Surrey registered office, including Vancouver, Burnaby, Richmond, and surrounding cities. See our Vancouver and Surrey managed IT pages for local hire detail.
Comparing providers? See ourmanaged IT services comparison. Running a smaller team? Seemanaged IT for small business.
Related Insights
Managed IT insights
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