Vancouver's managed IT. Fixed price. Senior engineers.
We monitor, manage, and secure the IT environments of Vancouver businesses: servers, endpoints, Microsoft 365, and cloud, under a single flat monthly fee. Our team is Metro Vancouver-based and on-site when you need us.
Complete managed IT support for your business.
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24/7 Proactive Monitoring
Round-the-clock monitoring of your servers, endpoints, and network across Vancouver. Issues are caught and resolved before they impact your team, with full incident logs and monthly reporting.
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Vancouver Helpdesk & On-Site Support
Responsive remote helpdesk staffed by named senior engineers, not anonymous tier-1 agents. Critical response under 15 minutes. On-site visits across Vancouver within hours when physical presence is needed.
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Patch Management
Automated monthly patching for Windows, macOS, and third-party applications, tested before deployment, staged by risk tier, and reported monthly. No unmanaged vulnerabilities in your Vancouver environment.
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Cybersecurity
Layered protection built around your risk profile: endpoint detection and response, email security, MFA enforcement, security awareness training, and vulnerability scanning. Stay compliant and protected.
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Microsoft 365 Management
Full Microsoft 365 administration for your Vancouver business: licence management, user provisioning, Exchange Online, Teams, SharePoint, OneDrive, and Intune device management, all included in your monthly fee.
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vCIO & IT Strategy
Quarterly technology roadmap reviews, IT budget planning, vendor evaluation, and strategic advisory from a senior technology advisor who understands where your Vancouver business is headed.
Our commitment to Vancouver businesses
- Vancouver-based team
- 24/7 monitoring included
- <15 min critical response
- Fixed monthly pricing
Serving Vancouver businesses on-site and remotely.
Our team is Metro Vancouver-based. We provide on-site IT support across Vancouver, Burnaby, Richmond, North Vancouver, West Vancouver, and the greater Lower Mainland, and remote managed IT support to businesses across Canada and the United States.
- Vancouver (Downtown, East Van, Mount Pleasant, Yaletown)
- Burnaby, Richmond, Delta
- North Vancouver, West Vancouver
- New Westminster, Coquitlam, Port Coquitlam
- Surrey, Langley, Abbotsford
- Maple Ridge, Pitt Meadows
Also serving
IT Support Surrey, BC
SFS Technologies also provides managed IT support in Surrey, BC, our registered office location. On-site within 15 to 20 minutes.
Managed IT services SurreyNationwide
Managed IT Services Canada
Remote-first managed IT support for businesses across all Canadian provinces and US clients.
IT services across CanadaWhat SFS manages for your business
Our managed IT services for Vancouver businesses include the following. The scope of every engagement is documented in your agreement before work begins.
- Infrastructure monitoring across servers, endpoints and cloud environments
- Helpdesk support for your team
- Scheduled patch management across devices and applications
- Microsoft 365 management including user onboarding and offboarding
- Quarterly technology reviews with your assigned vCIO
A local team when you need someone on-site
Most managed service providers serving Vancouver operate from a remote team or a national call centre. Our engineers are based in Metro Vancouver. When an issue requires someone physically on-site, we are available. We know the local vendor ecosystem, building requirements and the businesses we support.
What the first 90 days looks like
Transitioning to managed IT should not disrupt your business. Our onboarding is structured so your team notices continuity, not change for its own sake.
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Discovery and environment audit
We document your full environment: servers, workstations, network devices, software licences and cloud accounts. Nothing is assumed. By the end of the first two weeks, we have a written record of what exists and who has access to what.
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Monitoring and security deployment
Monitoring agents are deployed, endpoint protection is configured, and Microsoft 365 security baselines are reviewed and hardened where needed. Patch cycles are scheduled and your team receives contact information for the engineers assigned to your account.
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First monthly report and steady-state
After the first full month, you receive a report covering monitoring events, patching status and any open items. From this point forward the engagement runs on a predictable monthly cadence with a quarterly vCIO review built in.
Vancouver businesses across sectors
We work with businesses in Metro Vancouver that rely on IT to operate but do not want to build or expand an in-house IT department. Our clients span a range of sectors and company sizes.
- Professional services and consulting firms
- Legal practices and accounting firms
- Engineering and construction companies
- Wholesale distribution and light manufacturing
- Non-profit organizations
- Technology companies and software studios
Questions from Vancouver businesses.
Common questions about this service answered directly.
What managed IT services do you provide in Vancouver?
SFS Technologies provides end-to-end managed IT support for Vancouver businesses: 24/7 proactive monitoring, helpdesk and remote support, monthly patch management, endpoint security, Microsoft 365 administration, and vCIO advisory services, all under a single fixed monthly fee.
How quickly can your team respond to issues in Vancouver?
Our team is Metro Vancouver-based. Remote support response targets under 15 minutes for critical incidents. For on-site requirements (hardware failures, network issues, new deployments), we are typically on-site in Vancouver within a few hours. We serve Vancouver, Burnaby, Richmond, North Vancouver, and surrounding areas directly.
Do you replace our internal IT staff or work alongside them?
Either model works. Many Vancouver businesses use us as their tier-2 and tier-3 escalation team alongside one or two internal generalists. Others have no internal IT and rely on us fully. We design the engagement around what your team actually needs, not a one-size-fits-all package.
What is included in your flat monthly fee for Vancouver clients?
The flat monthly fee covers 24/7 monitoring, unlimited remote helpdesk support, monthly patching, endpoint security management, Microsoft 365 user management, and quarterly vCIO reviews. No per-ticket charges, no surprise invoices. Out-of-scope projects like new server deployments are quoted separately before any work begins.
Are you a Microsoft and Sage certified partner in Vancouver?
Yes. SFS Technologies is a Microsoft Certified Partner and Sage Authorized Partner serving Vancouver and the Lower Mainland. We provide Microsoft 365, Azure, Sage 300 ERP, and Sage CRM implementations in addition to managed IT support.
How do managed IT services help Vancouver businesses cut costs?
Managed IT services replace unpredictable break-fix bills with a fixed monthly cost, reducing downtime, preventing security incidents that average $200K+ per breach for SMBs, and eliminating the overhead of a full-time in-house IT hire. Vancouver clients typically see full cost recovery within the first year.
Managed IT insights for Vancouver businesses
Ready for managed IT support in Vancouver?
Start with a complimentary technology assessment. We document your current environment and show you exactly what we would manage, before you commit to anything.