Challenge
A BC manufacturer was running Sage 300 2016 on office servers past their supported life. Month-end close and production reporting depended on that hardware.
Service Areas
Metro Vancouver's technology partner.On-site when it matters.
We're a local team based in the Lower Mainland, serving businesses across Metro Vancouver and the Fraser Valley. Targeted on-site across Metro Vancouver. Typically within the hour for Lower Mainland sites, after remote triage. For Mission and Abbotsford, on-site from our Surrey office is typically about 2 hours, after remote triage. Critical incidents: remote response target under 15 minutes.
18Cities served across BC
TargetedOn-site, typically within the hour (Metro Vancouver)
2014Serving the Lower Mainland since
Coverage areas
Communities we serve.
Our service area covers Metro Vancouver and beyond, from North Vancouver to Abbotsford. Pick your city for local services, or see managed IT in Vancouver and Surrey.
- On-Site
Vancouver
Downtown, East Van, West Side, and surrounding neighbourhoods.
Managed IT · ERP · M365 · InfrastructureView services → - On-Site
Surrey
Surrey City Centre, Cloverdale, Newton, and North Delta corridor.
Managed IT · ERP · M365 · InfrastructureView services → - On-Site
Coquitlam
Coquitlam, Port Coquitlam, Port Moody, and the Tri-Cities area.
Managed IT · ERP · M365 · InfrastructureView services → - On-Site
Maple Ridge
Maple Ridge and Pitt Meadows. Mission has its own on-site target, listed below.
Managed IT · ERP · M365 · InfrastructureView services →
Additional service communities
- BurnabyOn-site
- RichmondOn-site
- New WestminsterOn-site
- North VancouverOn-site
- West VancouverOn-site
- LangleyOn-site
- DeltaOn-site
- White RockOn-site
- AbbotsfordOn-sitetypically about 2 hours from our Surrey office
- Chilliwack
- MissionOn-sitetypically about 2 hours from our Surrey office
- Pitt MeadowsOn-site
- Port MoodyOn-site
- Port CoquitlamOn-site
How we deliver
On-site when you need it. Remote when you don't.
On-Site Support
- Hardware installs and replacements
- Network and server room work
- Infrastructure upgrades and audits
- Targeted on-site, typically within the hour (Metro Vancouver), after remote triage
- Mission and Abbotsford, typically about 2 hours from our Surrey office
- Priority dispatch for critical outages
Remote-First Operations
- 24/7 proactive monitoring
- Remote helpdesk and troubleshooting
- Cloud and Microsoft 365 management
- ERP support and configuration
- Faster response without travel delays
When something breaks
What happens when you call
Our response starts remotely and moves on-site when the work calls for it.
Remote triage
You reach our team and an engineer starts on the issue remotely. Many problems can be diagnosed and resolved without a site visit.
On-site when it is needed
If the work needs physical presence, such as hardware, network, or server room work, we come to you. Targeted on-site across Metro Vancouver. Typically within the hour for Lower Mainland sites, after remote triage. For Mission and Abbotsford, on-site from our Surrey office is typically about 2 hours, after remote triage.
Follow-up
Once the issue is resolved, we document what happened and what changed, so the next person who looks at your system has the full picture.
Outside Metro Vancouver?
We provide ERP implementation and Microsoft 365 services remotely across all of Canada. Many Sage 300 and Sage CRM implementations are delivered primarily remotely with one or two on-site visits during go-live. If you're outside the Lower Mainland, we'd still like to hear about your project.
Tell us about your project →Our office
Surrey, BC
Metro Vancouver headquarters
SFS Technologies
12975 84 Ave #104
Surrey, BC V3W 1B3
Manufacturing
Case study: Sage 300 upgraded and moved to Azure
- Sage 300 2016 to 2024
- Moved to Azure Virtual Desktop
- Local printers kept working
What we did
We upgraded Sage 300 from 2016 to 2024, moved it to Azure Virtual Desktop, and connected the office network so local printers stayed available.
Result
Staff reach Sage 300 in a secure cloud session, and the business is no longer tied to one aging office server for the ERP.
Our technology partners
Service area FAQ
Common questions about coverage.
Common questions about this service answered directly.
How quickly can you reach a site?
We triage remotely first, because many issues can be resolved without a visit. Targeted on-site across Metro Vancouver. Typically within the hour for Lower Mainland sites, after remote triage. For Mission and Abbotsford, on-site from our Surrey office is typically about 2 hours, after remote triage. Critical incidents: remote response target under 15 minutes. These are targets, and we confirm the on-site target for your location when we scope your agreement.
Which areas do you cover on-site?
On-site coverage centres on Metro Vancouver and the Lower Mainland, with our office in Surrey. Mission and Abbotsford are also on-site, typically about 2 hours from our Surrey office. Coverage further into the Fraser Valley varies by location, so we confirm it during the first call. The lists on this page show which communities we mark for on-site support.
Are on-site visits included in managed IT?
Routine on-site visits for managed clients in Metro Vancouver are included in the monthly fee. For Mission and Abbotsford, what is included in the monthly service is confirmed when we scope your agreement. Large on-site deployments outside the normal scope of managed support are quoted per project, and you approve the scope and cost first.
Do you work with businesses outside the Lower Mainland?
Yes. We deliver managed IT, Microsoft 365, and Sage 300 remotely across Canada, and remotely to US businesses, including the Pacific Northwest. Many Sage 300 and Sage CRM projects in Canada are delivered primarily remotely, with one or two on-site visits during go-live.
Get Started
Serving your area.
If you're a Metro Vancouver or Lower Mainland business, we'd like to learn about your technology environment. Book a complimentary assessment with no travel charge.