Managed IT Services Pricing in Metro Vancouver
Predictable monthly pricing for managed IT services covering monitoring, helpdesk, cybersecurity, and Microsoft 365 management. Sized to your business, not a template.
Fixed monthly pricing. No surprise invoices.
SFS Technologies prices managed IT services on a flat monthly fee covering all remote support, monitoring, patching, security, and reporting within the agreed scope. There are no per-ticket charges and no hidden costs for routine work.
Out-of-scope work such as new office setups, server replacements, or major software migrations is quoted as a separate project before any work begins. You know what you are paying before we start.
Pricing is sized to your specific environment based on user count, device count, infrastructure complexity, and coverage requirements. A complimentary technology assessment gives us what we need to provide an accurate written proposal.
Number of users and devices
The primary cost driver in a per-user model. More users typically results in a lower per-unit cost as volume increases.
Coverage hours
24/7 monitoring and after-hours support costs more than business-hours-only coverage. For operations that run outside standard hours, the premium is worth it.
On-site support frequency
Remote helpdesk is standard. On-site visits for hardware, network, or hands-on troubleshooting are either included in defined monthly hours or quoted separately.
Security scope
Basic endpoint protection is typically included. Advanced security such as endpoint detection and response (EDR), email security filtering, and MFA enforcement may be included at higher tiers.
Cloud and Microsoft 365 management
Microsoft 365 administration, security configuration, and license management add scope. Most full-service agreements include this.
Infrastructure complexity
On-premise servers, complex networking, VPNs, and specialized platforms such as Sage 300 ERP require more management effort and are priced accordingly.
Managed IT vs In-House IT vs Break-Fix
| Factor | In-House IT | Managed IT (SFS) | Break-Fix |
|---|---|---|---|
| Cost structure | Salary + benefits + tools + training | Fixed monthly fee | Variable, per-incident |
| Coverage hours | Business hours (on-call premium for after-hours) | 24/7 monitoring included | On-call, reactive only |
| Expertise breadth | One or two specializations | Full team: security, cloud, helpdesk, vCIO | Generalist, variable |
| Proactive monitoring | Depends on individual | Always on | None |
| Continuity during leave | Coverage gaps | No interruption | N/A |
| PIPA/compliance documentation | Manual effort | Included in reporting | Not covered |
Common questions about managed IT pricing
Frequently asked questions
Common questions about this service answered directly.
Is managed IT priced per user or per device?
Most managed IT agreements in Metro Vancouver use a per-user monthly model, which includes a defined number of devices per user. Some providers use per-device pricing, which suits businesses with more devices than people, such as manufacturing environments. We tailor pricing to your actual environment after a complimentary technology assessment.
What is typically included in a flat-rate managed IT fee?
24/7 monitoring, remote helpdesk support, patch management, endpoint protection, Microsoft 365 management, backup monitoring, and regular reporting. On-site support, specialized platform management, and project work are typically scoped separately.
Is managed IT more cost-effective than hiring an in-house IT person?
For most businesses with fewer than 50 employees, yes. A full-time IT hire in Metro Vancouver carries salary, benefits, vacation coverage, training costs, and covers a limited range of specializations. A managed IT agreement at a comparable monthly cost provides broader coverage, continuous monitoring, and access to a team with multiple disciplines including cybersecurity, cloud, and ERP.
Are there long-term contract commitments?
Annual service agreements are standard in the industry. They allow both parties to plan resources and investments around a defined relationship. We do not use multi-year lock-in arrangements. The agreement should reflect performance commitments, not just duration.
How do I get a price for my specific business?
A complimentary technology assessment gives us what we need to provide a written proposal with clear scope and pricing for your environment. There is no obligation and the report is yours to keep regardless of whether you engage us.
Get a written proposal for your environment
A complimentary technology assessment documents your current setup and delivers clear pricing for your specific situation.