Managed IT services for small businesses in BC.
Flat-fee IT support, Microsoft 365 management, cybersecurity, and on-site response for small businesses in Metro Vancouver and across BC. Microsoft Partner since 2014.
Predictable IT costs. A named engineer who knows your systems.
Small businesses need IT that just works, without the overhead of managing an internal IT team. The problem with most IT support is unpredictability: hourly billing means you pay more when things go wrong, and the provider has no incentive to prevent problems.
SFS Technologies manages IT for small businesses on a fixed monthly fee. Your cost is the same whether you have a quiet month or a busy one. You have a named senior engineer who knows your systems, not a rotating helpdesk queue.
Microsoft Partner. Based in Surrey, BC. Serving small businesses across Metro Vancouver and BC since 2014.
Everything your small business needs to run reliably.
24/7 Monitoring
Round-the-clock remote monitoring of servers, endpoints, and critical services with automated alerting and response.
Helpdesk Support
Named contact, remote resolution for day-to-day issues, and on-site dispatch when remote support is not sufficient.
Microsoft 365
Licence management, Exchange Online, SharePoint, Teams governance, and M365 security configuration as a Microsoft Partner.
Cybersecurity
Endpoint protection, email filtering, MFA enforcement, patch management, and regular security reviews included in every agreement.
Backup and Recovery
Managed backup for servers, workstations, and Microsoft 365 data with tested recovery procedures and documented RTO targets.
On-Site Response
Rapid on-site response across Metro Vancouver and Surrey for hardware issues, office moves, and situations requiring hands-on work.
Managed IT questions for small businesses in BC.
Common questions about this service answered directly.
What does managed IT services include for a small business?
For small businesses, managed IT services from SFS Technologies typically include 24/7 remote monitoring of servers and endpoints, helpdesk support with a named contact, patch management, backup and disaster recovery, Microsoft 365 administration, cybersecurity tools (endpoint protection, email filtering, MFA), and on-site support when remote resolution is not possible. The scope is fixed and billed on a flat monthly fee per user or device.
How is managed IT different from break-fix IT support for a small business?
Break-fix support bills you when something goes wrong, meaning the provider has no financial incentive to prevent problems. Managed IT operates on a fixed monthly fee, so the provider is motivated to keep systems running and prevent issues before they occur. For small businesses, this typically means fewer unexpected outages, predictable IT costs, and faster resolution times because the provider already knows your environment.
How many employees does a business need before managed IT makes sense?
Managed IT services from SFS Technologies are a good fit for businesses with 10 or more employees. Below that, project-based IT support is often more cost-effective. At 10 to 25 employees, managed IT typically becomes the better value because the cost of unplanned downtime and the complexity of maintaining Microsoft 365, backups, and security tools exceeds the cost of a managed service agreement.
Can SFS Technologies manage Microsoft 365 for our small business?
Yes. Microsoft 365 administration is included in SFS Technologies managed IT agreements. This covers user licence provisioning and removal, SharePoint and OneDrive configuration, Exchange Online mailbox management, Teams governance, and Microsoft 365 security controls including Conditional Access and MFA. As a Microsoft Partner, SFS Technologies manages M365 tenants for businesses across BC.
What cybersecurity is included in managed IT for small businesses?
SFS Technologies managed IT for small businesses includes endpoint detection and response (EDR), email security and anti-phishing filtering, multi-factor authentication enforcement, patch management for Windows and third-party applications, and regular security reviews. For businesses that need enhanced coverage, SFS offers cybersecurity-specific services including firewall management, vulnerability scanning, and staff security awareness training.
Managed IT insights for small businesses
IT support your small business can rely on.
Start with a complimentary assessment. We review your current IT environment and show you what a managed IT agreement would look like for your business.