Your technology, managed. Your team, focused.
Managed IT services is an arrangement where businesses outsource their technology management to a specialist provider under a fixed monthly fee. SFS Technologies provides managed IT services to businesses in Metro Vancouver and across Canada, with named senior engineers covering monitoring, helpdesk support, patching, and cybersecurity.
Everything your business needs to run reliably.
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Proactive Monitoring
24/7 monitoring of servers, endpoints, and network devices. We identify and resolve issues before they impact your team with full incident logging and monthly reporting dashboards.
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Helpdesk & Support
Responsive remote and on-site support with named senior engineers not anonymous tier-1 agents. Tickets resolved, not just logged. Average response under 15 minutes for critical issues.
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Patch Management
Automated monthly patching cycles for Windows, macOS, and third-party software tested before deployment, staged by risk tier, and reported monthly. No unmanaged vulnerabilities.
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Cybersecurity
Endpoint detection and response, email security, multi-factor authentication, security awareness training, and vulnerability scanning layered protection built around your risk profile.
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Microsoft 365 Management
Licence management, user provisioning, Exchange Online, Teams, SharePoint, OneDrive, and Intune device management all included in your monthly fee, no extra Microsoft administration charges.
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vCIO Services
Quarterly technology roadmap reviews, budget planning, vendor evaluation, and strategic IT advice from a senior technology advisor who understands your business, not just your tickets.
Our commitment to you
- 24/7 monitoring included
- <15 min critical response
- Fixed monthly pricing
- Named senior engineers
Managed IT versus break-fix support
Break-fix IT means calling someone when something goes wrong and paying per incident. Costs are unpredictable, problems are addressed after they affect your team, and whoever responds has no prior knowledge of your environment.
Managed IT is structured around preventing problems before they cause disruption. Your environment is monitored continuously, patches are applied on schedule, and you work with engineers who already know your systems. The monthly cost is fixed and agreed in advance.
Break-fix
Pay per incident. Unknown monthly cost. Reactive only.
Managed IT
Fixed monthly fee. Proactive monitoring. Named engineers who know your environment.
Businesses that need IT managed, not just supported
Our managed IT clients operate across professional services, distribution, construction, technology and non-profit sectors. What they share is a need for reliable, well-managed IT without the cost and overhead of a full in-house department.
No internal IT
We act as your complete IT function: monitoring, helpdesk, procurement guidance and strategic advisory, all under one agreement.
One or two IT staff
We handle tier-2 and tier-3 escalations and strategy, freeing your internal staff for day-to-day requests and project delivery.
Growing companies
We align your IT infrastructure to where the business is headed, with a vCIO who participates in planning conversations.
Common questions, answered.
Common questions about this service answered directly.
What is included in your managed IT services package?
Our MSP package includes 24/7 proactive monitoring, remote helpdesk support, monthly patching, endpoint security management, Microsoft 365 management, vCIO strategy sessions, and quarterly business reviews. Everything is covered under a single flat monthly fee no surprise invoices.
Do you replace our internal IT person or work alongside them?
We can do either. Many of our clients have one or two internal IT generalists and use us as their tier-2 and tier-3 escalation team, plus strategic advisory. Others have no internal IT at all and rely on us fully. We design the engagement model around your actual situation.
What is your escalation process for critical outages?
Critical P1 incidents are escalated to senior engineers within 15 minutes. We have a defined escalation chain from helpdesk → senior tech → engineering lead → management. You always have a named engineer as your primary contact, not just a ticket queue.
What does the monthly flat fee cover are there hidden costs?
Our flat monthly fee covers all remote support, monitoring, patching, and reporting with no per-ticket charges. Out-of-scope work like new deployments or major migrations is quoted separately before any work begins. No surprises on your invoice.
How do you handle onboarding new staff and offboarding departures?
We manage full user lifecycle: provisioning accounts, setting up devices, configuring access, and onboarding new hires so they are productive on day one. Offboarding follows a security checklist access revoked, data retained per policy, device wiped completed the same day.
Managed IT insights
Ready to hand off your IT?
Start with a complimentary technology assessment. We document your current environment and show you exactly what we would manage before you commit to anything.